VOICE AI FOR INDIAN D2C BRANDS

The AI Voice Workforce,
for Modern
Businesses.

KZUNO handles inbound calls, outbound calls, lead qualification, customer support and order confirmations in 12+ Indian languages, so your team can focus on growing the business.

Build your agent

24×7 Agent · DLT & TRAI Compliant · Instant Setup

Outbound
We don't just automate calls. We build your iconic AI voice workforce.

Each agent runs a job you'd otherwise staff a calling team for - from the first order confirmation to the last payment nudge.

Orders

Order confirmation

Verify COD and prepaid orders within minutes of checkout. Cut RTO before it ships.

"Hi there! Calling to confirm your order #4821. Will tomorrow afternoon be convenient for delivery?"
Sales

Lead qualification

Call every new lead while it's warm. Ask your qualifying questions, score, and route to your team.

"Hello! Thanks for reaching out. What is your monthly order volume so I can suggest the best plan for you?"
Retention

Win-back & renewals

Reach lapsed customers and expiring subscriptions with a personal call, not another ignored SMS.

"Hi! Your subscription is expiring this weekend. Would you like me to renew your plan today with a 20% discount?"
Collections

Payment follow-up

Polite, consistent EMI and invoice reminders that keep relationships intact - and money moving.

"Hello! A quick friendly reminder that your monthly invoice is due. Should I send an instant payment link to your phone?"
Customer Success

After-Sales Support

Post-delivery calls that customers actually answer. Structured feedback lands in your dashboard.

"Hi! Hope you received your order safely! How would you rate our delivery service on a scale of 1 to 10?"
Logistics

Delivery coordination

Confirm addresses, reschedule attempts, and reduce failed deliveries before the courier gives up.

"Hello! Your courier driver is at your location. Should I update a new delivery time for you?"
Inbound
And when customers call you, someone always answers.

The same agents pick up your support line — 24×7, in the caller's language, with your catalogue and policies loaded. Anything they can't resolve is transferred to your team with full context.

Customer Enquiry Trained on your policies, sizing, and product details.
Order status Live tracking lookups from your store or 3PL, read out on the call.
Returns & exchanges Initiates the return, books the pickup, confirms by WhatsApp.
Smart transfer Escalates to a human with the transcript and customer history attached.
ROI & Savings Calculator
Calculate your operational & RTO savings.

Drag the slider to see how much your D2C brand saves every month with KZUNO voice agents.

10 orders/day 500 orders/day 1,000 orders/day
Monthly Calls 7,500
Human Call Center ₹1,12,500
KZUNO Voice AI ₹15,000
Monthly Savings ₹97,500
ONBOARDING & MEET THE TEAM
We sit with you, understand your business, and build it with you.

Every D2C brand's calls sound different — your order flow, your objections, your tone. Founded by IIM Shillong IIM Shillong alumni with backgrounds at PwC, Infosys, and Shiprocket, we combine enterprise engineering precision with real D2C brand operations to shape agents around your customers.

🚀 How we build your agent

01

Understand
your business

We deep dive into your products, order flow, customer language, and where calls are dropping today.

02

Map the right
use case

We identify the highest-impact use case — COD confirmation, cart recovery, support, or all three — prioritised for your funnel.

03

Build it
together

We configure your first voice agent with you on the call, in your brand's voice, and aligned to your workflow.

04

We see you
increase sales

We go live, monitor performance, optimise continuously, and help you convert more calls into revenue.

More conversions. More sales.
Measurable growth.
IIM Shillong FOUNDED AT IIM SHILLONG
Meet the Team
Talk to the Team →
H A Prasad
H A Prasad
Business & Tech
IIM Shillong IIM Shillong
⚙️ NIT Rourkela
PREVIOUSLY AT
PwC
BIRLA opus
Vrushabh Gamare
Vrushabh Gamare
Business & Tech
IIM Shillong IIM Shillong
PREVIOUSLY AT
Infosys
BT Group
PwC
Kashvi Khandelwal
Kashvi Khandelwal
Creatives & Marketing
IIM Shillong IIM Shillong
PREVIOUSLY AT
Shiprocket
TATA CONSUMER PRODUCTS
Get started
Give your brand a voice
that never misses a call.

Create an agent, call your own phone, and hear it for yourself — free, in the next five minutes.

Build your agent